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Launching New Virtual Education Programs

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AGC continued to expend its educational offerings for members in 2021. This included launching new virtual education programs for (what did we launch in 2021?). These new virtual offerings are making it easier for members to take advantage of the association’s world-class educational programming, regardless of location. AGC will be expanding its range of virtual offerings significantly in 2022.

Successfully Returning to In-Person Programs

AGC successfully, and safely, returned to in-person programming in 2021. This included hosting nearly a dozen in-person meetings and our first Annual Convention since the start of the pandemic. These events gave AGC members an opportunity to reconnect with colleagues and peers, learn from each other and share success stories. And it offered members an opportunity to reconnect with old friends and make new ones.

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Saving Members Over $18 Million Through our Members-Only Discount Programs

AGC members around the country who took advantage of our 21 different members-only discount programs saved a cumulative $18 million in 2021. This included savings on motor vehicles, shipping, technology and educational programming. Members who take advantage of these programs can easily save more than the total cost of their annual membership dues.

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AGC 2021 Annual Report

Launching a New Customer Service Program for Members

Improved the customer service experience

In 2021, AGC assembled a customer service team with the goal of improving the AGC member experience. In addition to launching a new live chat feature on the AGC website, which provides members a way to obtain quick answers to their frequently asked questions, AGC also created a customer service ticketing system so staff can track interactions with members and improve our members’ overall customer service experience.

Welcoming New Members to AGC

AGC continued to improve how we welcome and onboard new members. By building on our email campaign and implementing direct mail outreach, we provide new members key information as it relates to the benefits and opportunities available to all AGC members. In addition to outlining how members can maximize their membership, we also encourage companies to communicate about AGC membership and share AGC resources with employees to engage more individual members.

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Engaging More Members through Volunteering

In 2021, AGC held its second call for volunteers. AGC’s volunteers play a vital role in the development of key programs, resources, and events. Engaging more members in a volunteer role, and diversifying AGC’s volunteer groups, contributes to the growth of AGC and the advancement of the construction industry. During the last call for volunteers, 233 individuals completed the volunteer interest form, which was triple the number of individuals who submitted a form in 2020. Volunteering with AGC provides members with the opportunity to make connections, share knowledge, learn industry trends, and get involved in areas they are passionate about.

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Organizing Successful AGC Charities Volunteer Project in Orlando during the Annual Convention

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AGC Charities Inc. delivers a lasting reminder that contractors care about the communities where we hold our Annual Convention. AGC Charities organized a successful volunteer charity project in Orlando during our Annual Convention. This year, AGC’s charitable arm partnered with member-firm Wharton-Smith to make improvements to Give Kids the World Village. The Village offers families with terminally ill children an all-expenses paid trip to Orlando and its world-famous theme parks. Several dozen AGC members arrived in Orlando early to spend the day building fences, painting walls and making new connections, all in the name of helping a worthwhile cause.